What Would Florence Do?
The question whose answer is the solution to the most serious problems facing today’s hospitals

The most important question in healthcare
One of the nurses in Joe Tye’s book The Healing Tree explained that whenever she had a tough problem, she asked: What Would Florence Do?  Florence Nightingale was, of course, founder of the profession of nursing. She was also a chief architect of the modern hospital, a pioneer in using medical statistics, an early proponent of community health promotion, and one of the first evangelists for holistic healthcare.

From patient safety to employee morale, from efficient and productive hospital operations to fostering a genuine healing environment, the answer to the question What Would Florence Do? can help us all deal more effectively with the challeges of today’s healthcare environment. The answer could go a long way to curing what ails hospitals in general, and quite possibly what ails your hospital in particular!

How one person really can make a difference
Florence Nightingale showed that one person with a spirit of mission and the willingness to make a commitment to that mission really can make a difference. Here are just some of the ways answering the question What Would Florence Do? can help you foster a more effective hospital:

Mission:  Nightingale never asked about pay and benefits before she took a crew of 38 nurses off to the Crimea, where she would lay the foundations for both the profession of nursing and the modern hospital.

Compassion:  “The lady with the lamp” is a role model of patient-centered caring who was ahead of her time in recognizing the spiritual dimensions of healing.

Quality:  Nightingale was a pioneer in the use of medical statistics; to this day, her advice on evidence-based decision-making can guide hospital quality efforts, especially as they are perceived by our patients.

Healing Environment: She was one of the first to recognize that everything – nutrition, sanitation, even ambient noise – has an effect on health, and to call for the design of a holistic healing environment.

Productivity:  Nightingale was a focused hard worker, and expected those around her to be focused hard workers. The mental toughness with which she organized her work and her environment are directly applicable to the challenges of today.

Call Today: 800-644-3880

More than a Pep Rally!
No football team ever won a game because of the pre-game pep rally, and no organization brings about sustained positive changes as the result of a mere motivational speech. That's why What Would Florence Do?, like all of Joe Tye’s presentations, features proven tools and techniques for building a winning team by helping every individual team member be a winning player.

What’s included:

• Pre-event support for planning and promotion to assure an outstanding event with optimal attendance and benefit for those who participate.
• A series of 2-hour presentations (morning, afternoon, evening) scheduled to optimize attendance from throughout your hospital. The program can be presented over one or more days, depending upon the size of the hospital, staffing requirements, and the availability of conference space.
• Follow-up article for employee newsletter or other support for a lasting impact.
• Optional: We can also schedule a full-day leadership retreat on values-based leadership that builds on the concepts covered in What Would Florence Do?

Special take-home resources:
Every participant will receive a packet of resources packed with great ideas, and the inspiration to put those ideas into practice at work and at home, including:

• A collection of mini-posters including The Self-Empowerment Pledge, Direction Deflection Questions, and The Janitor in Your Attic to reinforce the lessons. See page 3 for examples.
• Companion 80-minute audio CD entitled What Would Florence Do?  Encouraging people to listen to this CD on their way to and from the hospital will help them be more effective at both ends of the drive!!
• Pocket-sized booklet entitled What Would Florence Say?  Nightingale’s wisdom is still directly relevant to the challenge of fostering a healing environment in today’s hospitals.

To get a feel for the questions addressed in this program, preview “Healing the Hospital,” the study guide for The Healing Tree, online at www.Healing-Story.com.

Your investment
The first day is $7,500, with subsequent consecutive days at $4,000. This includes handouts and travel expenses (except for hotel room direct-billed to the client).  It also includes 50 audio CDs and booklets; extras are available at $4 per set.

About the presenter
Joe Tye is America’s Values Coach. As a former chief operating officer for several large community teaching hospitals who now works across a range of industries, he is familiar with the challenges you face, and with out-of-the-ordinary solutions. For more information visit Joe Tye's Bio page, to see a demo video, click here.

Examples of the Mini-Poster Handouts Used for this Course